Carmax- Advisor Site - Please input the information below to schedule a customer diagnosis

CarMax

Mobile Car Repair -
We come to you!

Welcome to the Dealer Service Advisor scheduler. This site allows you to schedule a repair request on behalf of your customers. Please enter your customer’s vehicle, contact details, and preferred day and time. If you have any questions, call (310) 421-9704.

CarMax: Diagnosis

1. Submit your zip code and car details
2. Select an appointment date and time
3. Get back on the road when your repair is complete!
Based on your policy, you may be responsible for a portion of the diagnosis, repairs, and deductible. Please refer to your policy for specific details. Your RepairSmith technician will also review this with you before starting any work.

FAQs

How does RepairSmith work? 

Our team of ASE certified mobile mechanics comes to you bringing all the tools and parts necessary to complete most repairs. We meet you at your home or office to diagnose and repair your vehicle.​

What types of repair services does RepairSmith provide?​

RepairSmith mobile mechanics can provide a wide array of services at your home or office. We can complete nearly 85% of services directly on-site including repairs like replacing spark plugs, brake pads, alternators, and much more.​

How do I submit an CarMax claim?​

After completing the diagnosis, our Technician will contact CarMax to determine if the repair is covered under your service contract. We will then review the repair costs with you for your approval and get you back on the road as quickly as possible.​

What does the CarMax Warranty cover?​

CarMax provides several different warranties with different levels of coverage. For your specific policy you should contact CarMax.

Terms & Conditions

If your claim is not approved, you may be responsible for the RepairSmith diagnostic fee as provided by RepairSmith, plus tax where applicable. The cost of diagnosis may vary by region and will be displayed prior to confirmation of the appointment. If your claim is approved, you will only be responsible for your deductible and your portion of the diagnostic fee and repairs as applicable, and any other services you elect to have RepairSmith complete on your behalf that are not covered by the service contract. See your CarMax service contract for more information including your deductible and coverage.​