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RepairSmith vs. Wrench

June 4, 2020

Gone are the days of waiting at the shop for your car to be repaired. Nowadays, you can get just about anything delivered to your front door, including car repair. In the recent years, several mobile mechanic services have popped up that bring expert mechanics and convenient car repair directly to your driveway. Two of these companies are RepairSmith and Wrench. How do they stack up against each other? And which should you choose to service your car?


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Overview

Founded in 2016, Wrench is a mobile mechanic service that matches car owners with vetted mechanics. Repairs can be done anywhere from an office parking lot to a garage to a home driveway, and they even offer roadside assistance. Car owners can receive instant quotes and book appointments using the Wrench mobile app.

Wrench website

Founded in 2018, RepairSmith provides car owners with the first full-service mobile car repair solution. This means that not only do they employ expert mobile technicians and offer a wide range of mobile repair services, but if your car requires shop-level tools, they’ll bring your car to one of their certified shops and back to you when the job is complete. Car owners can get upfront pricing and book appointments directly through the RepairSmith website.

RepairSmith website

Booking, Appointment Availability, and Service Warranty – Tied

Before diving into the differences between RepairSmith and Wrench, there are actually a few similarities between the two companies.

Easy Online Booking

Both Wrench and RepairSmith have easy-to-use websites that allow you to search for the exact service your car needs. Choose from a long list of services, such as an oil change, battery replacement, check engine light diagnosis, or something more specific.  If you’re not sure what you need, you can describe the issues you’re experiencing, and their customer support will reach out to assist you further.

Wrench and RepairSmith both offer easy online booking. Simply select the service that your car needs or tell them about your car’s symptoms.

Appointment Availability

So, how soon can you actually get an appointment? In testing a few different common repairs, both RepairSmith and Wrench turned up several available time slots – including a few next day options and the option to call for a same-day appointment. Their available appointment times are also neatly presented, so you can easily choose which days and times work best for you.

Wrench and RepairSmith allow you to easily select time slots that work best for your schedule.

Service Warranty

As important warranties are when purchasing a new car, they’re just as important when you get work done on your car. Fortunately, both Wrench and RepairSmith stand behind their work with a 12-month, 12,000-mile service warranty. So, you can rest assured that if anything goes wrong with the repair, they’ll send someone back out to inspect your car and make sure it runs smoothly.

Convenience – Winner: RepairSmith

These two companies are proving that mobile car repair is the way of the present, not just the future. While mobile mechanics can certainly perform a lot of services directly in your driveway, there are some limitations. For example, more intensive jobs such as engine and transmission work often require a visit to the shop.

To address this, RepairSmith offers a concierge service if the technician discovers your car needs work done at a shop. They have vans equipped to tow your car to one of their certified shops and back to your home when the job is complete.

If your car requires shop-level tools, RepairSmith can tow your car to one of their certified shops and back to you when the job is complete.

Wrench does offer roadside assistance and towing, though it is unclear whether they offer towing from your home to the shop. Because their technicians operate their own vehicles, it could be hit or miss whether your assigned technician will be equipped to get your car to the shop.

Quality of tools – Winner: RepairSmith

Tools matter when it comes to car repair, and RepairSmith technicians have arguably some of the best tools in the business. The company is backed by Daimler AG, one of the most successful automotive companies in the world, which means they take pride in using quality parts and tools. Each technician is equipped with a state-of-the-art Mercedes-Benz van and a wide variety of quality tools. Their latest vans even include oil tanks for oil changes and tire machines. This is highly important in ensuring that the technicians can  a) complete a wide variety of jobs on-site, and b) perform quality work without the risk of damaging parts, or worse, your car.

A sneak peek inside one of RepairSmith’s state-of-the-art repair vans.

Wrench technicians operate with their own vehicles and set of tools rather than company-provided vehicles and tools. While this doesn’t necessarily mean they aren’t well-equipped to perform most jobs in your driveway, it does leave some room for uncertainty. They may not have all the tools necessary to complete your repair, which could result in a delay, and their tools might not be of the best quality, which could result in possible damage to your car.

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On-site experience – Winner: RepairSmith

So, you’ve booked your appointment, and now you’re eagerly awaiting the mobile mechanic’s arrival. You might imagine that the experience will be similar to that of other at-home services such as a visit from the cable company, where a uniformed technician will arrive in a company vehicle.

And you’d be right if you booked an appointment with RepairSmith. You can expect to see their signature blue van pull up with a neatly uniformed technician. When the service begins, their technicians are trained in keeping worksites clean by protecting surfaces with spill mats and disposing of fluids and other waste properly. They also come equipped with canopies to protect the vehicle from any potential rain or extreme heat.

RepairSmith ensures a clean and efficient worksite.

Similarly, Wrench technicians are trained to keep clean worksites and dispose of fluids and waste properly. It’s important that the fluids from your vehicle don’t stain your driveway or make their way into the sewage. However, given that Wrench technicians are contractors who operate their own vehicles, ranging anywhere from sedans to minivans to pick up trucks, there is no guarantee that they’ll have all the necessary equipment on-hand to keep a clean worksite or protect your vehicle from harsh weather conditions.

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Conclusion

Comparison between Wrench and RepairSmith

In comparing mobile mechanic services, Wrench and RepairSmith, both companies are viable options if you’re looking for convenient at-home car repair. Appointments are easy too book through their websites, and they stand behind their work with a 12-month, 12,000-mile service warranty.

However, there are a few factors that make RepairSmith truly stand out in the crowd. These factors include overall convenience, quality of tools, and on-site experience. When it comes to overall convenience, RepairSmith is a full-service company in that they offer both mobile and shop repair option. In terms of quality, there’s no arguing that they have some of the best tools and equipment in the business. And lastly, when it comes to on-site experience, they’re tough to beat with their level of professionalism, efficiency, and cleanliness.

Ultimately, as a car owner, choosing a trustworthy mechanic is crucial to increasing the longevity of your car and maintaining your peace of mind. Both Wrench and RepairSmith are dedicated to making this easier with their convenient mobile mechanic services.