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RepairSmith CEO Joel Milne Reflects on One-Year Anniversary

August 13, 2020

This month marks one year since we officially announced service in our first markets: Los Angeles and San Francisco. As we look back on our journey, we are so proud of how far we’ve come. We chatted with CEO Joel Milne to reflect on our growth and accomplishments over the past year:

What does RepairSmith’s one-year anniversary mean to you?

Joel: RepairSmith’s anniversary makes me proud. A year ago, we launched with 2 vans and 50 employees. Today, we’re in 3 states with 130 employees. Very, very few companies reach this stage, so this was a team effort to get here. I know that we’re just at the beginning innings of this ballgame, and we’re going to have many more of these anniversaries to celebrate, so I couldn’t be happier.

What are some of your favorite memories from the past year?

Joel: In the last year, a lot has happened. But I have to say my favorite memories are when I read Yelp reviews and Facebook reviews that say, “This technician did an amazing job”, or “This person went above and beyond”, or “Can you please say thank you to this person?”. When customers tell me what an awesome job our team is doing, those are the memories that I think about and get me excited every morning.

What was RepairSmith’s greatest accomplishment in the past year?

Joel: We built the most convenient way to repair your car, offering transparent upfront pricing and high quality car repair that is backed by a 12-month warranty. The entire process is super convenient, and we’re there with you every step of the way. The 50 year business model of car repair was due for a disruption, and we think the future is RepairSmith.

What is your message to RepairSmith’s customers?

Joel: My message to RepairSmith customers is thank you, and keep the feedback coming. We think we built something really special, and it’s because of all the great customers who have tried it, who have told us what they think, and continue to tell us how we can get better every day.