This holiday season, we wanted to take a moment to slow down and show our thanks to our technicians for all that they do on a daily basis. Our technicians have worked hard all year to provide thousands of car owners across our service areas with incredible service, all the while continuing to make our team members proud to be a part of such an extraordinary organization.
1. They’re the Friendly Faces of RepairSmith
We believe that a great repair experience begins with a smile. Every RepairSmith technician is committed to ensuring that each car owner has a great experience while their car is worked on. This means that not only do our technicians always have smiles on their faces (behind their masks, of course!), but they leave every car owner smiling too.
“They were on time, super nice, professional, and beyond friendly! Also COVID-19 compliant masks on the entire time! I loved them so much and tried to tip them, but they refused. Angels indeed!”Tasha T., Los Angeles, CA
2. They Put Safety First
In light of COVID-19, we immediately put in place ‘No-Contact Car Repair’ to ensure the utmost safety for car owners, our technicians, and our communities. This means our technicians are taking every safety precaution including social distancing, masks, fresh gloves, sanitized tools and equipment, and contactless key exchange and payment. They continue to go above and beyond in providing car owners with the safest repair experience possible during this time.
“Abraham was extremely nice. Came COVID-19 prepared and swiftly tackled a few hurdles before we realized I ordered the wrong part. He got the correct one and fixed the issue and even added fluids and air. Great service, good deal, better guys!”Dawg D. Oakland, CA
3. They’re Highly Knowledgeable
Today’s vehicles are more advanced than ever before, which is why our technicians are ASE certified. The National Institute For Automotive Service Excellence (ASE) certification is a seal of excellence and recognizes a technician’s familiarity with the latest automotive diagnostic systems and their commitment to continuous improvement.
The ASE examinations and training are carried out by automotive industry veterans including expert technicians, automotive manufacturers, and professional educators. It is the gold standard for automotive technicians and mechanics. Our technicians’ collective decades of experience mean that no matter what make, model, or year your vehicle is, it’s in good hands.
“The mechanic, John, was so amazingly professional and he answered all of my questions openly and honestly. He never made me feel stupid or seemed annoyed at my litany of auto ignorance. He explained everything to me in laymen’s terms. I know more now about my braking system than ever before.”Jeannine A. Oakland, CA
4. They Always Go Above and Beyond
Not only do our technicians enjoy working on cars, they’re also committed to doing their very best on every job. You can always trust that your vehicle will be repaired and maintained to the highest standard. Every time our technicians repair a car, our entire company’s ability, character, and moral code are on show. Their unwavering commitment to helping car owners get back on the road leaves a lasting impression long after the job is finished.
“I called RepairSmith and their technician Edmond S. came to inspect my vehicle. Upon inspection, he was able to find the problem and was super honest, thorough, and professional to follow up on my repair later in the week. He went to the car dealer to pick up the needed part and kept in contact with me during the process in regard to scheduling.”Kenneth W., Los Angeles
5. They’re Meticulously Attentive and Thorough
Sometimes when your car needs repairing, it’s a sign of a larger problem. While some mechanics don’t take the time to fully investigate the issue, our technicians are extremely thorough and meticulous with every job they do. Even on the simplest of jobs, our technicians perform a multi-point inspection and advise you of any potential issues. You can trust them to keep your car and your family safe.
“My Fiancé and I had two different cars looked at by Memo, he was excellent! He was very honest with what problems he saw and the upcoming issues we had with our cars. He made sure we truly understood everything before he left. We found our new mechanic! Thank you Memo!”Angelica M., Las Vegas, NV
6. They’re Team Players
Our technicians are good at being jacks-of-all-trades, but they always have the support of a vast network of skilled and talented support staff. The various teams at RepairSmith always work together in order to achieve amazing outcomes. Whether it’s advice from a more experienced technician or an extra set of hands – like on our amazing Ford Bronco restoration – our technicians have all the support they need to achieve their goals.
We recognize that teamwork remains one of the best ways to promote a sense of achievement and camaraderie, so we sometimes assign two technicians to more complex repair jobs. This also allows us to onboard new technicians and familiarize them with our company culture, and can greatly speed up labor-intensive jobs, ensuring they are completed in a reasonable amount of time.
“Ryan and Jonah were absolutely fantastic – very knowledgeable and got my car up and running so quickly. AND they come to you – what could be easier?! RepairSmith will be my first call from now on.”Melissa J. Los Angeles
“Ryan and Berny were my technicians today and these guys went above and beyond to make sure my car was in great conditions. They caught a loose hose and pointed out repairs that I might need soon without pressuring me into getting them done with them.”Angel R., Los Angeles
7. They’re Punctual and Respectful
We recognize that your time is valuable, so our technicians won’t keep you waiting! We’ll send you a text when our technician is on the way, and they will keep you up to date on their progress and the amount of time the repair will take.
“Rodney, the technician, showed up on time, (in fact at the early part of the 2-hour window), polite, safe with mask, showed me exactly the part that was broken and explained what they needed to do, which was in line with what I had discussed in texts in initial contact.”Kaisa A., Los Angeles
“They were so prompt in answering my questions on Yelp, and set up an appointment for the very next day. They arrived on time, and made sure they stayed outside with masks on. They took a look at the car, found any issues, let us know estimated cost, and then went to work. They got everything done while we stayed inside and continued to work.”Ahzadeh N. Los Angeles
8. They Always Keep a Professional and Clean Workspace
Fixing cars can be a messy business. Between dirty oil, contaminated fluids, and old greasy parts, it’s no surprise that mechanics are known as people who don’t mind getting their hands dirty. But at RepairSmith, we believe a clean workspace is a sign of a well-organized professional. Our technicians ensure your car is kept clean and tidy, their tools are organized, and their workstations and vans are spotless.
“All 3 of the technicians I have worked with (Kevin, Rod, and Marco) have all been really knowledgeable, were easy to communicate with about auto repair which if you do not have that understanding can be intimidating, and worked efficiently. And don’t even get me started on their cleanliness. You would never know that your car had work done to it. No traces of oil, general car grime or debris, nothing. I cannot recommend this service highly enough.”A.J.W. Los Angeles
9. They Value Honesty and Integrity
As car owners ourselves, we know that nobody likes to be confronted with a larger than expected repair bill or a long list of repairs that need attention. Our technicians are committed to helping car owners through and through, and will never try to upsell any services or unnecessary maintenance. A happy car owner is our greatest asset, so we strive for 100% satisfaction in everything that we do.
“They didn’t try to upsell me at all. Moises was honest and explained exactly what he did. As a woman, I hate going to car repair shops because I always feel like I’ll be scammed, RepairSmith was so honest and helpful and made the experience like none other.Ashley S., Portland
10. They’re the Most Considerate
The COVID-19 pandemic challenged the way services are delivered. While we had to quickly pivot on a few business activities, we ultimately saw greater demand for our mobile services. We recognize that every car owner’s situation is unique, and our technicians remain considerate of everyone’s individual requirements, while incorporating social distancing and providing excellent no-contact service.
“The mechanic text to confirm the day of and even was able to come early! The job was completed quickly and the mechanic explained everything they did. They were even courteous that I was working from home and text instead of ringing the bell. I’ll definitely be utilizing them again!”Angela C., Fresno